Terms & Conditions
Any queries please call 0207 609 0737 or 0208 558 2364.
General
All prices shown are for individual items and are subject to availability.
All prices quoted do not include VAT (currently 17.5%).
If you require an exact delivery date, please call or email in the first instance.
Deliveries are carried out Monday - Friday between the hours of 8.30am and 5pm. Saturday delivery are available at a premium, upon request . Excludes bank holidays. We are unable to give exact delivery times but will endeavour to accommodate your requests.
We reserve the right to cancel any order before or after confirmation of your order. If any payment has been taken this will be refunded back to you, via your method of original payment.
Methods of payment accepted are by card online.
We operate a Transax system to clear cheques instantly - once we have recieved your cheque and this has cleared delivery will be arranged.
Contact details
Andrews Office Furniture, Unit 8 Estate way, Church Road, Leyton, London E10 7JN.
Tel - 0208 558 2364 / 0207 609 0737. Fax - 0208 988 2920 / 0207 607 7932.
Or email - sales@andrewsofficefurniture.com or camden@andrewsofficefurniture.com
Delivery
Free delivery on all orders over £150.00 + vat within the M25. This applies to internet orders only. Delivery cost shown is within the M25. If delivery is required above ground floor , please call or email for cost.
Also for deliveries outside of the M25 please call or email for costs. Please also advise of any parking restrictions. Delivery costs include full installation of your furniture on site by our skilled delivery fitters , including removal of any rubbish.
We can also recycle your old furnishing - please ask for costs. Please have the area ready to accept delivery . If the delivery is postponed and rescheduled a charge may be made.
Products under guarantee
In the first instance please report the fault to us with a full description of alleged fault. We will then arrange on site remedy or advise what action to be taken. If the fault is deemed a manufacturers fault and the item is under warranty a exchange will be arranged.
Products not under warranty
In the first instance report the fault to us with a full description of the alleged fault . We may then arrange to visit on site to advise on action needed to remedy . There would be a charge for this service . We would advise of likely cost at the time of enquiry.
Unwanted goods / Wrongly ordered products
Goods may be collected and a charge based upon 25% ( Minunum of £50.00) of the item value. Goods taken out of the original wrapping and goods assembled ( Either by our company or the customer) are not returnable. Products also ordered direct from our suppliers or bespoke are non returnable or refundable. In the event of cancelled orders , we do not refund . We would offer a credit note. This will not affect your statutory rights.
Made to order or special order items
Items made to order or ordered direct from the manufacturer are non - returnable and non-refundable .Made to order items will not be accepted as a return for a credit or exchange unless these are found to be faulty or damaged upon arrival.
Missing items
On delivery – should an item be missed or appear not delivered then you must notify us within 12 hours of any intial problem. On assembly – Should an item be missed or a part missing please report the missing item within 12 hours . In both instances goods / parts will be dispatched asap.
Faulty goods
All damages must be reported within 24 hours of receipt of goods . We will then rectify as soon as possible.
