Terms & Conditions
Any queries please call 0207 609 0737 or 0208 558 2364.
General
By ordering from Andrews Office Furniture, you or your company agree to the terms and conditions below.
All prices shown are for individual items and are subject to availability. All products and prices shown within our website, product guides or store, are an offer to treat and no order is finalised until Andrews Office Furniture has confirmed in writing, either by invoice or email.
Please note, we check our website regularly for pricing errors, but mistakes can happen! If a price is shown incorrectly we reserve the right to rectify and cancel the order.
We reserve the right to cancel any order before or after confirmation of your order. If any payment has been taken this will be refunded back to you, via your method of original payment.
Delivery is free on all orders of over £250.00 + VAT only. We have to charge this due to the ever increasing number of parking tickets we receive.
All prices quoted do not include VAT (currently at 20%).
If you require an exact delivery date, please call or email in the first instance and we'll do our best.
Deliveries are carried out Monday - Friday between the hours of 8.30am and 5pm. Saturday delivery are available at a premium, upon request. Excludes bank holidays. We are unable to give a exact timed delivery but will endeavour to accommodate your requests.
Methods of payment accepted are by card online or cheque sent through the post. Please note we do not accept AMEX on-line, although AMEX is accepted in our stores.
For payment by cheque we operate the Transax system which instantly checks your credit and can provide a guarantee if it is satisfied the payment will clear. Once we have recieved your cheque and this has cleared delivery will be arranged.
Payment
Please ensure when paying online you enter the registered card address and postcode. If the delivery address differs - add this in at the bottom in the notes section.
Please note payment in full is due at the time of order, whether paid online or via our showrooms. To request a form to apply for a monthly credit account, please email sales@andrewsofficefurniture.com.
Deposits
Deposits for orders can be made in store, and upon payment of balance, goods will be delivered. Deposits will be held for upto 6 weeks, after this time goods may be realeased from stock. This does not apply to special orders, which are only ordered after full payment has been recieved. Deposits are non refundable once recieved, and only a credit note will be issued in the event of a cancellation. For any further queries, please contact the issuing branch.
Contact details
Head Office: Andrews Office Furniture, Unit 8 Estate way, Church Road, Leyton, London E10 7JN.
Tel - 0208 558 2364 / 0207 609 0737. Fax - 0208 988 2920 / 0207 607 7932.
Or email - sales@andrewsofficefurniture.com or camden@andrewsofficefurniture.com
Delivery
Free delivery on all orders within the M25 or Northampton area on all orders over £250.00 + VAT
For orders less than £250 + VAT, we have to charge £10.00 per order. This is to cover the ever increasing number of parking tickets we are receiving, along with the rising cost of diesel - but remember we install your furniture for no extra cost. Please have the area ready to accept delivery. If the delivery is postponed or rescheduled a charge may be made.
For deliveries outside of the M25 please call or email for costs. Please also advise of any parking restrictions including red routes or yellow lines. Failure to inform us of any parking issues may delay delivery. Delivery costs include full installation of your furniture on site by our skilled delivery fitters, including removal of any rubbish. Self assembly of furniture will invalidate manufacturers guarentee and a charge will be made, should the company have to return to assemble or rectify. Please note that a signed delivery note or acceptance of furniture confirms delivery of goods.
We aim to deliver next working day, but there will be times when we are unable to do this. For deliveries outside of the M25 or in outlying areas within the M25 it may take a little longer as we don't normally have delivery vans in these areas everyday, if this is the case we will let you know when we are likely to have delivery vans in your area - any queries please call 0207 609 0737 or email camden@andrewsofficefurniture.com
We can also recycle your old furnishings - please ask for costs.
Products under guarantee
In the first instance please report the fault to us with a full description. We will then arrange on site remedy or advise what action will be taken. If the fault is deemed a manufacturers fault and the item is under warranty a exchange will be arranged.
Products not under warranty
In the first instance report the fault to us with a full description. We may then arrange to visit on site to advise on action needed to remedy. There would be a charge for this service . We would advise of likely cost at the time of enquiry.
Unwanted goods / Wrongly ordered products
Unwanted goods may be collected by our delivery team at charge based upon 25% (minimum of £50.00) of the item value. You can return the item to our warehouse within 7 days of delivery at your own expense. Goods taken out of the original wrapping and goods assembled (Either by our company or the customer) are not returnable. Bespoke orders are non returnable or refundable. This does not affect your statutory rights.
Made to order or special order items
Items made to order / bespoke or ordered directly from the manufacturer are non-returnable and non-refundable. Made to order / bespoke items will not be accepted as a return for a credit note, exchange or refund, unless these are found to be faulty or damaged.
Missing items
On delivery – should an item be missing or appear not to be delivered, you must notify us within 12 hours of the delivery.
On assembly – Should an item or a part be missing, please report this within 12 hours. In both instances goods / parts will be dispatched as soon as possible.
Faulty goods
All damages and faults must be reported within 24 hours of receipt of goods . We will then rectify as soon as possible.
Retention of Ownership
Ownership of the goods remains with Andrews Office Furniture until full payment has been received by the company. Until full payment is received, Andrews Office Furniture may, at any time, recover the goods and may enter the buyers premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage for their full invoice price until final payment is made.
Second Hand Furniture
Second Hand Furniture is sold as seen. Some products will have scratches, marks or imperfections. If you are not satisfied with the condition of the product, please do not accept delivery as once these items are delivered they are non returnable and non refundable.
All used stock shown may be viewed in our showrooms, subject to availability - Call your local store for more details. With regards to used storage items, keys are not always supplied with drawers and cabinets. keys can be ordered directly via www.fastkeys.co.uk
Accounts
To apply for a monthly credit account call your local branch, or email sales@andrewsofficefurniture.com Account spplications are processed by a third party, and the first order must be paid for in advance. Accounts are strictly 30 days, and all goods remain the property of Andrews Office Furniture. Andrews Office Furniture reserve the right to re-collect goods not paid for within the agreed period.
Cooling Off Period
Goods ordered via our website, can be returned up to 7 working days after delivery. This is known as the cooling off period. This only applies, to goods still in thier original wrapping. Special order and bespoke goods are non returnable. Goods unwrapped, and/or opened are non returnable. You can return the goods to our warehouse at your own expense as long as they are still in their original wrapping. A charge will be made of 25% (mininum £50.00) for recollection by our delivery team.
Second Hand goods are non refundable and non returnable once they have been signed for upon delivery.
Any queries should be directed to sales@andrewsofficefurniture.com or camden@andrewsofficefurniture.com
