Returns & Refunds
Here at Andrews Office Furniture we take every care to ensure that detailed information is provided in presenting the products offered for sale.
If you are considering returning an item, then please refer to the information below.
Goods will be accepted back for credit only, with the express permission of Andrews Office Furniture. Please contact us for instructions. Made-to-order or special-order items cannot be accepted back in to stock. If you decided to cancel your made-to-order or special-order product for any reason, it is unlikely that we could sell it to another customer at full selling price.
Made-to-order or special-order is defined as not carried in stock in our warehouse or stores, and having to be ordered directly from one of our manufacturers.
Goods ordered via our website can be returned up to 14 calendar days after delivery. This is known as the cooling off period. This only applies to goods still in their original wrapping and not used or opened. Special-order and made-to-order goods are non-returnable. Goods unwrapped, and/or opened and/or assembled are non-returnable. You can return the goods to our warehouse at your own expense if they are still in their original wrapping. A charge will be made of 25% (minimum £50.00 + vat) for any recollection by our delivery team. We strongly recommend that, if in doubt, you visit one of our showrooms to view and try the product first. We also advise that, if you are in doubt, do not accept the delivery, to avoid subsequent collection costs. Goods purchased from showrooms are non-returnable unless agreed in advance, and in any event a minimum charge would apply of 25% (minimum £50.00 + vat).
Please report any shortages or damages within 24 hours of delivery or we would not be able to assist normally.
Our usual refund & return policy does not apply to made-to-order products, which cannot be returned or exchanged, unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a sellable condition. Credit shall not be given for goods received damaged. The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage of all goods returned, which shall be at the risk of the buyer, until actual receipt of the goods by Andrews Office Furniture. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error, or not wanted.
Second-hand furniture is sold as seen. Some products will have scratches, marks, or imperfections. If you are not satisfied with the condition of the product, please do not accept delivery, as once these items are delivered, they are non-returnable and non-refundable. Second-hand goods are non-refundable and non-returnable once they have been signed for upon delivery or accepted without signature. If in doubt, these can be viewed in any of our showrooms before being purchased.
All second-hand stock shown may be viewed in our showrooms, subject to availability - Call your local store for more details. With regards to used storage items, keys are not always supplied or available with drawers and cabinets. Keys can be ordered directly via www.fastkeys.co.uk if available.
This site is owned and operated by Andrews Office Furniture ("Eddie Andrews Ltd", "we" or "us"). Registered number 375 4879 (UK). If you want to ask us anything about these terms & conditions, or have any comments or complaints on, or about our website, please email [email protected]. Written correspondence can be made to our head office – Andrews Office Furniture, 16 – 18 Fowler Road, Hainault Industrial Estate, Hainault, Essex. IG6 3UT. Telephone: 020 8502 6503.
Cancelling Or Changing An Order Prior To Delivery
Please contact us by telephone on 0800 559 3917, or by emailing [email protected], should you wish to cancel or make amendments to an order prior to delivery. This would need to be by 3pm the day before delivery. If the product is not bespoke or made-to-order, then we may be able to cancel or amend it free of charge, if it has not already been shipped.
Please click here to see our full Terms & Conditions of Sale.