Terms and Conditions
Free delivery on orders over £250 + vat within London and the M25 / Northampton area (there is a delivery charge of £15 + vat for orders under £250 + vat). Any queries please call 0800 559 3917 before placing your order.
All orders placed by 2pm within London and the M25, Monday – Thursday, we aim to deliver next working day, from our ‘next day ranges’. Orders placed after 5pm Friday, Saturday, and Sunday/bank holidays are processed the following Monday or Tuesday (if Monday is a bank holiday) for delivery on Tuesday or Wednesday (if Monday is a bank holiday) from our ‘Next Day Ranges’.
Next working day delivery to most London postcodes – outer London and M25 could be 3 – 4 working days – if your order is urgent please call 0800 559 3917.
For deliveries to Northampton and its surrounding areas, please allow 7 - 10 working days. For urgent inquiries please call 01604 637 979.
All other ranges' lead times are as stated in product descriptions but may have longer lead times.
For any urgent orders, please call 0800 559 3917 or email [email protected].
Delivery is available within London, Northampton, and the M25. For any other areas please call 0800 559 3917 as we are still able to deliver but would need to quote for delivery costs.
Our delivery service includes free installation and assembly by our delivery team, in your office or home, unless otherwise stated by you or us. Please note, for deliveries above ground floor, with no lift access, please call before ordering, as this may cost extra.
The Health & Safety of our employees and customers is of the utmost importance to us and we request access is clear for the delivery team to assemble your order.
Please have the area ready to accept delivery of your goods. If the delivery is postponed or rescheduled, a charge may be made of 25% of the order value (A minimum of £50.00 + VAT).
Delivery hours are between 8am and 5pm. If we arrive and we are unable to deliver and need to reschedule delivery, we reserve the right to charge a redelivery cost of 25% of the order value (minimum £50.00 + vat). Please note, if for any reason delivery is cancelled on the day of delivery, a charge of 25% of the order value (minimum £50.00 + vat) will apply.
If we arrive and are unable to park, or use a parking bay, we then run the risk of receiving a parking ticket. We do need to have access to parking, and any deliveries to you on a red route, or double yellow line road, or with no accessible parking, may be charged additional costs to cover parking ticket costs (£60.00 - £80.00 currently). It is the customer’s responsibility to confirm parking restrictions at their address.
Self-assembly of furniture will invalidate any manufacturer guarantees and a charge will be made, should the company have to return to assemble or rectify. Please note that a signed delivery note, or acceptance of furniture, confirms delivery of goods. Any shortages or queries discovered upon or after delivery must be reported within 24 hours, otherwise, unfortunately, we are unable to accept any claims.
We can also recycle your old furnishings - please ask for costs.
Delivery Time
We aim to deliver next working day, but please allow 1 – 3 working days for some areas within the M25, and 7 – 10 working days for the Northampton area. If in doubt, please call 0800 559 3917 before ordering. We will notify you upon placing your order.
Deliveries are carried out Monday - Friday between the hours of 8am and 5pm.
We are unable to give an exact time but will endeavour to accommodate your requests on the day of delivery./p>
Saturday delivery may be available at a premium and upon request./p>
Excludes bank holidays./p>
Please note all deliveries are subject to stock availability./p>
1 - Orders
The Andrews Office Furniture website is an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale, and no other conditions shall apply, unless expressly agreed with in writing by the seller.
Please note, we check our website regularly for pricing errors, but mistakes can happen! We reserve the right to cancel any order before or after confirmation of your order. If any payment has been taken, this will be refunded back to you, via your method of original payment.
All product images are given in good faith, and we utilise the latest CGI images provided to us by manufacturers showing colours and finishes. If you have any doubts about images, please ask for a swatch before ordering, or visit a showroom, as imagery can be affected by your resolution settings on your computer screen.
Delivery is FREE on all orders of over £250.00 + VAT, only within London & M25 areas. For next day delivery items, order by 2pm for next working day delivery to London/M25 areas.
Deliveries are carried out Monday – Friday, between the hours of 8am and 5pm. Saturday deliveries may be available at a premium, upon request. Excludes bank holidays. We are unable to give an exact time for delivery but will endeavour to accommodate your requests.
For payment by cheque please allow for 7 – 10 working days for the cheque to clear and once cleared your order would be delivered.
Methods of payment accepted are by card online, through our secure payment system, with Sagepay.
If you require an exact delivery date, please call or email in the first instance and we'll do our best to accommodate.
2 - Pricing
Although every effort is made to ensure the prices stated on the website, in-store, or via email, are correct, should an error on price occur, and an order is placed, you will be informed, and given the option of continuing the order at the correct price, or cancelling the order. All prices are subject to VAT at 20%.
For orders less than £250.00 + VAT, we do have to charge £15.00 + vat delivery per order. This is to cover the ever-increasing number of parking tickets we are receiving, along with the rising cost of diesel; but remember, we install your furniture for no extra cost. Please have the appropriate area ready to accept delivery. If the delivery is postponed or rescheduled, a charge may be made of 25% (£50.00 + vat minimum).
For deliveries outside of the M25 please call or email for costs.
We can also recycle your old furnishings - please ask for costs.
3 - Delivery Time
We aim to deliver next working day, but please allow up to 2 working days. If in doubt, please call 0800 559 3917 before ordering. We will notify you upon placing your order. Delivery addresses on the outskirts of the M25 may also be 2 working days for delivery.
Deliveries are carried out Monday - Friday between the hours of 8am and 5pm.
We are unable to give an exact time but will endeavour to accommodate your requests on the day of delivery.
Saturday delivery may be available at a premium and upon request.
Excludes bank holidays.
Please note all deliveries are subject to stock availability.
Orders made on a Saturday or Sunday would be delivered from the next Tuesday onward (Or Wednesday if ordered on a bank holiday weekend).
Any shortages or queries discovered upon or after delivery must be reported within 24 hours, otherwise, unfortunately, we are unable to accept any claims.
Please note that for deliveries above ground floor, with no lift access, please call to confirm prior to ordering. We do need to have access to parking, and any deliveries on a red route, or double yellow line road, may be charged additional costs.
4 - Payment Terms
Preferred method of payment is by credit/debit card, or cheque. A credit account can be opened, providing you have been trading for one year, and are registered for VAT, and can provide the necessary trade references. Any account opened will be after the first order is paid in full. Please email [email protected] for more details. All Government bodies, including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened, terms are net cash within 30 days of date on invoice. We accept VISA, Mastercard, Delta, and Switch in-store, and Amex, Sagepay online.
- Invoice to be paid in 30 days and late payment surcharges will automatically be applied on all late payment received.
- Please note payment is due at the time of order (unless an account is held or a deposit has been agreed), and that goods remain the property of Andrews Office Furniture until paid for in full.
5 - Retention of Ownership
Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received, Andrews Office Furniture may, at any time, recover the goods, and may enter the buyer’s premises for this purpose. Nevertheless, the responsibility of the condition of goods passes to the buyer on delivery, and the buyer shall promptly affect and maintain in the joint names of the parties, insurance of the goods against loss or damage, in their full invoice price, until final payment.
6 - Guarantee
Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods, or their suitability for any purpose whatsoever. As far as it is able, the seller will assign to the buyer all rights conferred on it, by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion, refund to the buyer the price of the goods, without any further liability), parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works.
Goods subjected to fair wear and tear, misuse, defective maintenance, alteration, or modification, are excluded from this guarantee. Goods covered are subject to single shift working only (8 hour working day). In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.
Any faulty furniture should be reported as soon as a fault is identified and we would then visit your office to repair, or if this is not possible, we would return to the manufacturer for repair, which can take up to 2 weeks. This applies to under-warranty or guarantee products - for products not under guarantee or warranty a charge may be made.
7 - Technical Description & Data
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. All weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only. It is the buyer’s responsibility to check dimensions at the time of ordering. In case of any size query, please call prior to ordering, as once orders are placed, and/or delivery is made, we are unable to return.
8 - Consequential Loss
Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise), costs or expenses, or their claims for consequential loss whatsoever, which arise out of, or in connection with, the supply of the goods, or their use or re-sale. Andrews Office Furniture may also cancel a delivery due to circumstances beyond our control and would not be liable to the buyer for any costs.
9 - Claims
Notification of non-delivery must be made in writing immediately at the time of delivery, and for shortages or damage, within 1 day of receipt of goods. Failing this, no claims will therefore be entertained.
10 - Returned Goods
Returns Policy
Here at Andrews Office Furniture we take every care to ensure that detailed information is provided in presenting the products offered for sale.
If you are considering returning an item, then please refer to the information below.
Goods will be accepted back for credit only, with the express permission of Andrews Office Furniture. Please contact us for instructions. Made-to-order or special-order items cannot be accepted back into stock. If you decided to cancel your made-to-order or special-order product for any reason, it is unlikely that we could sell it to another customer at full selling price.
Made-to-order or special-order is defined as not carried in stock in our warehouse or stores, and having to be ordered directly from one of our manufacturers.
Goods ordered via our website can be returned up to 14 calendar days after delivery. This is known as the cooling off period. This only applies to goods still in their original wrapping and not used or opened. Special-order and made-to-order goods are non-returnable. Goods unwrapped, and/or opened and/or assembled are non-returnable. You can return the goods to our warehouse at your own expense if they are still in their original wrapping. A charge will be made of 25% (minimum £50.00 + vat) for any recollection by our delivery team. We strongly recommend that, if in doubt, you visit one of our showrooms to view and try the product first. We also advise that, if you are in doubt, do not accept the delivery, to avoid subsequent collection costs. Goods purchased from showrooms are non-returnable unless agreed in advance, and in any event a minimum charge would apply of 25% (minimum £50.00 + vat).
Goods refused upon delivery will also be subject to a failed delivery cost of 25% + vat (minimum £50 + vat). Please report any shortages or damages within 24 hours of delivery or we would not be able to assist normally.
Our usual refund & return policy does not apply to made-to-order products, which cannot be returned or exchanged, unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a sellable condition. Credit shall not be given for goods received damaged. The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage of all goods returned, which shall be at the risk of the buyer, until actual receipt of the goods by Andrews Office Furniture. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error, or not wanted.
Second-hand furniture is sold as seen. Some products will have scratches, marks, or imperfections. If you are not satisfied with the condition of the product, please do not accept delivery, as once these items are delivered, they are non-returnable and non-refundable. Second-hand goods are non-refundable and non-returnable once they have been signed for upon delivery or accepted without signature. If in doubt, these can be viewed in any of our showrooms before being purchased.
All second-hand stock shown may be viewed in our showrooms, subject to availability - Call your local store for more details. With regards to used storage items, keys are not always supplied or available with drawers and cabinets. Keys can be ordered directly via www.fastkeys.co.uk if available.
This site is owned and operated by Andrews Office Furniture ("Eddie Andrews Ltd", "we" or "us"). Registered number 375 4879 (UK). If you want to ask us anything about these terms & conditions, or have any comments or complaints on, or about our website, please email [email protected]. Written correspondence can be made to our head office – Andrews Office Furniture, 16 – 18 Fowler Road, Hainault Industrial Estate, Hainault, Essex. IG6 3UT. Telephone: 020 8502 6503.
Any queries should be directed to [email protected] or [email protected]
Cancelling Or Changing An Order Prior To Delivery
Please contact us by telephone on 0800 559 3917, or by emailing [email protected], should you wish to cancel or make amendments to an order prior to delivery. This would need to be by 3pm the day before delivery. If the product is not bespoke or made-to-order, then we may be able to cancel or amend it free of charge, if it has not already been shipped.
11 – About Us
This site is owned and operated by Andrews Office Furniture ("Eddie Andrews Ltd ", "we", or "us").
Registered number 375 4879 (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email [email protected]. Written correspondence can be made to our head office – Andrews Office Furniture, 16 – 18 Fowler Road, Hainault Industrial Estate, Hainault, Essex. IG6 3UT. Telephone: 020 8502 6503.
12 – Second Hand Furniture
Second-hand furniture is sold as seen, with no warranty/guarantee, although if there are any issues within the first 3 months, we will do our best to rectify and repair. Some products will have scratches, marks, or imperfections. If you are not satisfied with the condition of the product, please do not accept delivery, as once these items are delivered, they are non-returnable and non-refundable.
All used stock shown may be viewed in our showrooms, subject to availability - Call your local store for more details. With regards to used storage items, keys are not always supplied with drawers and cabinets. Keys can be ordered directly via www.fastkeys.co.uk.
13 – Cooling Off Period
Goods ordered via our website can be returned up to 14 calendar days after delivery. This is known as the cooling off period. This only applies to new goods still in their original wrapping. Special order and made to order goods are non-returnable. Goods unwrapped, and/or opened, and/or assembled, are non-returnable. You can return the goods to our warehouse at your own expense if they are still in their original wrapping. A charge will be made of 25% (minimum £50.00 + vat) for any recollection by our delivery team. We strongly recommend that, if in doubt, visit one of our showrooms to view and try the product first.
Second-hand goods are non-refundable and non-returnable once they have been signed for upon delivery.
Any queries should be directed to [email protected] or [email protected]
14 – Accounts
To apply for a monthly credit account, call your local branch or email [email protected]. Account applications are processed by a third party, and the first order must be paid for in advance. Accounts are strictly 30 days, and all goods remain the property of Andrews Office Furniture. Andrews Office Furniture reserve the right to re-collect goods not paid for within the agreed period.
15 – Deposits
Deposits for orders can be made in store, and upon payment of balance, goods will be delivered. Deposits will be held for up to 6 weeks only, after this time goods may be released from stock. This does not apply to special orders, which are only ordered after full payment has been received. Deposits are non-refundable once received, and only a credit note will be issued in the event of a cancellation. For any further queries, please contact the issuing branch.
